Can i fit a 13A plug on the 2.8kW?
No, this water heater must be hardwired by a qualified installer
Am I able to install this water heater myself?
No: It is recommended that you have a qualified installer of electric instantaneous water heaters. You can either arrange this yourself or we can liaise with yourself and arrange for a qualified engineer to install onsite for you!
I live in a low water pressure area, is this going to be an issue?
The water heater ideally requires mains water pressure to ensure flow rates are maintained, however it still may be possible to run this unit from other low pressure supplies, please enquire.
The water supply we have available is from a header tank above is this suitable?
Yes this may be possible, as long at the minimum water pressure required by this particular water heater is met, please see product specifications for minimum water pressures.
How many outlets will this water heater supply?
It is advised that you only supply one outlet maximum. The water heater will work with multiple outlets but not simultaneously, the water flow rates and desired temperature would not be achieved!
What is the warranty of the water heater?
One years onsite manufacturer warranty!
I have a 13amp power supply will this water heater be suitable?
The 2.8kW will work from a 13A power supply, the 4.4kW requires a minimum of 20amp and the 5.5kW requires a minimum of 25amp, the 4.8 and 6.0kW must have an independent power supply!
Do I need any other accessories for this instant water heater?
No expansion kits needed, this water heater is supplied to enable a quick and easy installation!
Will this water heater supply a domestic sink?
The ES range has been designed for hand washing however the 6kW would be suitable for light use in a domestic sink for washing pots!
What temperatures can be achieved with this water heater?
This will depend on the water inlet temperature however this water heater is factory set to deliver >38C with flow rates of 1.7 to 3.3 l/min!
Will this water heater supply a shower?
No this water will supply a maximum of 3ltrs a minute not enough flow for a suitable shower supply!
I have an open tap can I use this water heater?
We supply the universal spray nozzle that can be fitted to all standard 22-24mm threaded or unthreaded taps, this water heater must be used with spray taps to work efficiently!
Can you fit a UK 13amp plug to this instant water heater?
No all instant water heaters must be installed by a competent electrician and for safety reasons they must be hard wired to a suitable power supply!
What size cable do I need for this ES instant water heater?
The 2.8kW requires a minimum of 1.5mm2, the 4.4kW requires a minimum 2.5mm2 and the 5.5kW requires a minimum of 4mm2!
I have very high water pressure will this affect the performance?
The ES range of instant water heater have inbuilt water stabiliser so they will regulate fluctuating water pressures ranging from 1 bar up to 10bar if you are unsure of your cold water supply pressure you can ask your water supplier to check this for you free of charge!
I don’t have a mains water supply can I use this instant water heater?
This water heater requires a minimum of 1 bar pressure. However if there are no mains water supplies you can use a header tank feed, this can be achieved with a cistern type water header tank giving a minimum head of 10 meters (33ft)!
I have a problem with lime scale will this water heater be suitable?
Yes the ES range of water heaters are suitable for hard water areas!
Do you have spare parts for this water heater?
We carry some spares for the ES range please call our sales team for any enquiries!
What pipe fittings do I need for this water heater?
All accessories are supplied however the pipe fittings are standard UK 15mm!
Can I install this water heater in an outbuilding that is not heated?
We do not recommend that this range of water heaters is installed in a room where it may be subject to freezing!
If I have a problem with this water heater who do I contact?
Zip has a customer help line number. Zip will also want to know when and where you purchased the goods from, if you have forgotten your date of purchase please call our customer services team and we will help you with all the information you require.